Rules and Regulations

PAYMENT

It’s safe and easy to pay for selected goods at www.tatapaper.lt online store – via e-banking using the paysera.lt system. You can also use the PayPal payment system in foreign countries.

 

DELIVERY IN LITHUANIA

Shipment is delivered free of charge to the customer within 3-5 business days if there are no other production terms specified in the product description.

Pay attention to the goods that we do not currently have – if you order that particular item, ti will arrive later, but delivery will be free of charge.

If you have an urgent question about delivery, always make a call – we will arrange the fastest possible service.

call +37065085426.

 

DELIVERY ABROAD

– Standard package up to 2kg – 10-15 eur,  Delivery within 7-15 work days.

– Express package up to 2kg – 30 eur,  Delivery within 3 work days.

If you think that the parcel will weigh more than 2kg, please contact us  at marija@tatapaper.lt before ordering.

 

REFUND

We hope there will be no need for a refund, but we must also introduce the “official” rules. If you bought our product, but something was wrong, please let us know by phone 8-650-85426 immediately after receiving your order. We will arrange the change to another size/model or agree on return conditions.

Inappropriate quality goods are exchanged or returned in accordance with the EU’s “Return and Exchange Rules”:

  1. Write us an email to marija@tatapaper.lt and inform about your intention to return or replace the item with other goods no later than within 7 days from the delivery of your order.
  2. Goods bought in Tatapaper eshop can be returned within 14 calendar days after their delivery. The returned item must be not used, and still have all labels.
  3. The return shipment of unwanted goods will need to be taken care of by you. It can be done by one of the following options.
  4. a)Send the package through LP express terminal.You can find the list of their locations here www.lpexpress.lt. At the terminal, select “Send Shipping” -> “From Terminal to Terminal”. Recipient MB Tata. Send the returned goods from the LPexpress terminal to another terminal, at Žirmūnų str.2, Vilnius, Vilnius. Tel. 65085426. At the terminals, you can only pay by card (this service will cost aprox.1.2 – 2eur)
  5. b)Deliver to our office at Verkiai 23-45, Vilnius
  6. The package needs a recept or it’s copy and your bank account number rere the refund should be sent.
  7. Upon receiving the goods in conditions described in clauses 1 through 6, we commit ourselves to transfer money to your account within 5 business days.

Thank you for visiting and purchasing from us.